PRIVACY POLICY AND TERMS OF SERVICE
(Effective September 1, 2026)

SUMMARY

Outside a Visitor requesting to be Contacted by Midrand Engravers (ME), does not collect or require any personal or identifiable information from Visitors using its website. However, external entities do monitor certain metrics. As a Visitor is not required to share or upload any information, a visitor is anonymous to ME.

Where a Visitor had requested to be Contacted by ME via our Contact Form, their email address , name, and any other information residing in the Contact Form is recorded for communication purposes only. Visitor information will not be shared, sold, traded, or compromised in any way unless compelled to do so through a legitimate court order. In such an event, the said Visitor will be notified of such proceedings.

This policy is intended to comply with applicable South African privacy legislation, including the protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We May Collect

When you contact us, request a quotation, submit an enquiry or otherwise communicate with Midrand Engravers, we may collect information such as:

Your name and surname
Telephone or WhatsApp number
Email address
Physical or delivery address
Information relating to your enquiry, order or quotation
Product or engraving requirements
Any other information that you voluntarily provide to us

We may also collect limited technical information when you visit our website such as browser type, device information, IP address, and general website usage information.

2. How We Use Your Information

We may use your personal information to:

Respond to inquiries and requests for quotations
Communicate with you regarding products and services
Process and manage orders
Arrange collection or delivery
Provide customer support
Prepare invoices and other business records
Improve our website, products and services
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted by law and, where required, with your consent.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

4. Website Forms and Communications

Information submitted through website contact forms, email, WhatsApp or other communication methods may be retained for the purpose of responding to your enquiry and maintaining appropriate business records.

Please do not submit confidential information through a website contact form unless it is necessary for your enquiry.

5. Cookies

Our website may use cookies or similar technologies to improve website functionality, remember preferences, analyse website usage and improve the user experience. You may configure your browser to refuse or restrict cookies. Some website functions may not operate correctly if cookies are disabled.

6. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.However, no transmission of information over the internet can be guaranteed to be completely secure.

7. Retention of Information

Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.

8. Your Rights

Subject to applicable law, you may have the right to:

Request information about personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permissible
Object to certain processing of your personal information Withdraw consent where processing is based on consent Object to direct marketing communications
Requests relating to your personal information should be sent to the contact details below.

9. Direct Marketing

Where applicable, you may opt out of receiving marketing communications from us.You can request that we stop sending marketing communications by contacting us using the details below, or unsubscribing from the email news letter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites.We recommend reviewing the Privacy Policy of any third-party website you visit.

11. Children’s Information

Our website is not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or applicable legislation.The latest version will be published on this page together with the effective date.

13. Contact Us

Midrand Engravers
Telephone / WhatsApp:
079 839 9748

Email:
info@midrandengravers.co.za

If you have a question, request or complaint concerning your personal information or this Privacy Policy, please contact us using the details above.Where applicable, you may also have the right to lodge a complaint with the Information Regulator of South Africa.